Clear answers before you book. If your question is not covered here, please contact us.
What does Tinodi® offer?
We coordinate personal phone and online consultation about keeping pets, care and everyday life. Veterinary examination, diagnosis and treatment are not included.
How do the plans differ?
They offer different consultation allowances for one month. Current hours and prices are shown on the plan page and again before ordering.
When does the month begin?
It begins on the activation date stated in our confirmation, after successful payment and confirmed service availability.
Will my plan renew automatically?
No. The proposed plans end after one month. Another period requires a new order; recurring charges are not part of this offer.
How are appointments arranged?
We agree the dates and the phone or online communication method with you individually. Constant availability is not promised.
Is consultation available in English?
This website has an English information version. Consultation is currently described as German-speaking. Please confirm availability in another language with us before booking.
What if the agreed service is not provided?
Contact us with your order number. Our refund policy explains full or proportionate reimbursement for services not provided, without affecting statutory rights.
Can I withdraw from my contract?
Consumers generally have a 14-day withdrawal right from contract conclusion. Details and a form are available on the withdrawal-information page.