Our plans cover remote consultation services. No physical goods are shipped.
Activation
After successful payment and confirmed availability, we send an activation confirmation with the start of your one-month service period and instructions for arranging your conversations.
Appointments
We arrange phone or online appointments individually. Provide reliable contact information and a suitable connection. Inform us early if an appointment needs to change.
Using your hours
Your plan contains the allowance displayed before ordering. Actual consultation time is recorded against this allowance. Unused time does not automatically roll over to another month; statutory rights for services not delivered remain unaffected.
Early start
For consumers, service normally begins after the 14-day withdrawal period unless an earlier start is expressly requested. The relevant information and optional request appear before ordering.
Scope and language
Consultation covers general guidance about care and everyday life, not veterinary examination, diagnosis, treatment, home visits, transport or emergency-fee cover. Consultation is currently described as German-speaking. Confirm another language before booking.
If delivery is not possible
Contact us with your order number. Our refund policy applies to agreed services not delivered. Your statutory rights remain unaffected.