We aim to make questions about bookings and service delivery straightforward. Statutory rights remain unaffected by this policy.
Withdrawal within the statutory period
Consumers generally have fourteen days from contract conclusion to withdraw. See the withdrawal information for the procedure and consequences. An express early-start request may result in a proportionate charge for services already delivered where legally permitted.
Services not delivered
If the provider delivers none of the agreed services, the plan price is refunded. If only part is delivered, an appropriate proportionate refund applies to the undelivered part. Tell us your order number and what went wrong.
Appointment changes
Please notify us as early as possible if you need to move an appointment. Changes are arranged with you. No additional cancellation fee is charged without an express basis agreed in advance.
Refund method
Refunds normally use the original payment method. We do not request complete card data by email. The legal deadline for a statutory withdrawal refund is no later than fourteen days after we are informed; your payment provider may need additional processing time.
Contact
Email info@tinodi24.com with your order number where available. You can also use our contact form.